We are currently recruiting for 2 x Income Officers on a fixed term basis for 12 months.
As an Income Officer at Optivo you’ll deliver a pro-active, high quality, high performing, value for money service for Optivo residents. You’ll achieve stretching targets, balanced with a strong customer focus.
You'll be based at the Kent Science Park, Sittingbourne, Kent. You'll provide expert advice and support to customers over the phone on rent arrears and household budgeting. You’ll develop and maintain strong links with local authorities, Department of Work & Pensions and support agencies.
You’ll liaise as necessary with other departments internally and externally, to ensure the best interests of the business and the customer are served.
You’ll embrace and promote Optivo culture, C.O.R.E. values and behaviours, contributing to an environment which is supportive and a place where it’s enjoyable to work.
We’re available for customers from 08.00 – 17.30 (Mon –Fri). We need you to be able to work flexibly within these hours.
What you’ll need
Do you like a challenge? We need you to be motivated, resilient and keen to deliver a great customer experience.
Experience of income collection or money advice is preferred. You’ll be well organised with brilliant people skills and a ‘can do’ attitude.
You’ll also need
• Strong communication & negotiation skills
• Experience of working with money advice agencies
• Confidence to use own initiative
• The ambition to deliver great results
• An understanding of welfare benefit reform
• The ability to work well under pressure.
Closing date: Tuesday 31st May 2022 at 23:59
Date for shortlisting: W/C 6th June 2022
Interviews will be conducted via Microsoft Teams video link on W/C 13th June 2022
What's in it for you
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working
Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.