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This Vacancy has closed.

Housing Caseworker

  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/515/26367
  • Published: Mon 08/08/2022, 0:00 AM
  • Closing on: Mon 03/10/2022, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £22,129 - £22,571 *Pay award pending
  • DBS Check: No
  • Location: Hove Town Hall

Job introduction

Are you a Housing Adaptations Caseworker or looking to develop your existing skill set?

Are you committed to supporting people to maintain their independence at home?

Are you looking for an opportunity to further develop your knowledge and skills?

If so, we would like to hear from you.

For an informal discussion, please contact Chris Easton - DFG Team General Manager on 07562904212

About the role

About us

You will work in our small, friendly, and supportive Housing Major Adaptations team providing creative solutions to enable residents with a wide spectrum of needs to continue to live safely and independently with a good quality of life for as long as possible.

Our ethos here in Brighton & Hove is to put our clients at the centre of everything we do, and we actively encourage staff within the team to work together & with other colleagues across all departments such as social care, so that we can better meet the needs of our clients. The provision of major adaptations is central to the delivery of our goals, and we work alongside a team of technicians and caseworkers who help support and inform the work we do.

It is an exciting time to join us as we look to continue to improve our service offer to our residents. Currently, we are working to develop new online systems which will provide more choice and options for our customers, and we are particularly keen to develop our digital offer. You would have the opportunity to contribute to this work.

About you

You will be expected to manage a caseload and under the regular supervision of your team manager:

You will be able to offer:

  • Knowledge of desktop packages particularly Microsoft office
  • Excellent communications, interpersonal and customer care skills, having the ability to respond assertively, tactfully, and empathetically to customers, some of whom may be vulnerable service users and/or angry, upset or confused.
  • A positive approach to resolving problems and bringing creativity in working to resolve them, remaining calm and professional in difficult situations.
  • Ability to communicate effectively at all levels, and to keep clear, factual, and up to date records.
  • Ability to work under pressure and diffuse difficult situations.
  • Ability to quickly assimilate information and use investigative skills.
  • Ability to work collaboratively and as a team member.
  • Ability to be flexible, prioritise workloads and work on own initiative.
  • Ability to deal with confidential information sensitively.
  • Ability to keep up-to-date with changes in legislation in this area of Housing.

You should:

  • Ideally you will have a good understanding of the various adaptations that allow our older and disabled residents to remain in their own home for as long as possible and live an independent and safe life for as long as possible.
  • have some experience of working in community-based settings with a broad range of functional needs
  • be an excellent communicator both orally and in writing
  • be able to build effective working relationships with clients, colleagues, and other professionals
  • have the ability to work independently as well as part of a team
  • be able to organise and prioritise your workload
  • have good ICT and excellent time management skills.

We can also offer you a range of benefits including:

  • a  comprehensive induction programme
  • a manageable caseload
  • the opportunity to enhance your knowledge and skills
  • paid time off to undertake regular CPD days
  • regular supportive team meetings
  • one-to-one supervision meetings
  • bi-annual appraisal
  • a career average pension scheme
  • generous holiday of 25 days a year increasing to 27 days after 5 years service
  • paid mileage expenses plus
  • a range of other staff benefits

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/515/26367
  • Published: Mon 08/08/2022, 0:00 AM
  • Closing on: Mon 03/10/2022, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £22,129 - £22,571 *Pay award pending
  • DBS Check: No
  • Location: Hove Town Hall

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