Ensuring a great quality of life for every resident is something that we are focused on achieving at the Royal Borough of Kensington and Chelsea. Many of our residents are excelling in life, but some need a little more support. And it is here, within our Neighbourhood Management team, that you could deliver that support and find a highly varied and fulfilling role.
This is a deeply interesting opportunity to manage a forward-thinking Neighbourhood Management team. Overseeing 6 colleagues, you will see to it that we are delivering a highly effective service that is uniquely tailored to each and every resident. Many of our residents are vulnerable so you will act as an advocate for their needs, liaising with other agencies to coordinate mental and physical health support. Other residents are affected by issues such as domestic abuse, so you will work quickly with the relevant stakeholders to address safeguarding concerns. Taking the time to really listen to what is going on in their lives, you will tackle issues quickly, and you will mentor and train the team to ensure they are capable of handling equally complex challenges. Working with partners such as the Police, you will address anti-social behaviour, and you will investigate complaints and make recommendations on how the service could be improved. Every day will present you with new challenges, in which you will need to work collaboratively to deliver a cohesive service.
Please refer to the Job Description for more information.
This is a fascinating yet complex role, so you will excel in our team if you can balance multiple challenges. It is vital that you are capable of working responsively and in partnership with residents to help them achieve a better quality of life. As such, you will be an inspirational and experienced leader who is committed to developing the skills of your team and working with residents to improve estate services and reduce crime and levels of nuisance. With great partnership, influencing and verbal and written communication skills, we will expect you to bring plenty of tact and diplomacy to the role, plus a good degree of resilience. On a practical level, you will have at least three years of experience in social housing management for a local authority or housing association, and you will have a good knowledge of housing legislation, landlord and tenant obligations, and experience of tackling high-profile anti-social behaviour cases. You will also bring a calm approach to solving problems, and you will be well versed in safeguarding and vulnerability issues experienced by residents.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.
You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We do not accept speculative CVs from any source.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
Interview date: Week Commencing 3rd October 2022