Account Manager (Income Officer)
Job introduction
We have 2 vacancies remaining
Are you ready for a challenging and interesting role?
Providing an rental income collection service service to tenants. Employing a range of proactive strategies which enable to sustainment of tenancies whilst maximising Housing Revenue income.
For an informal discussion, please contact Justine Harris - Head of Tenancy Services on justine.harris@brighton-hove.gov.uk
About the role
We are looking for candidates who are able to prevent and limit debt for Brighton and Hove City Council by proactively managing accounts, carrying out early intervention and where required, providing tailored intensive support to our tenants.
This varied role will see you building relationships with tenants and a range of different agencies, as well as promoting a payment culture, money advice services, advising on benefits and financial inclusion initiatives. You will also be responsible for enforcement and have the opportunity to represent the Council in Court.
We manage a portfolio of 11,500 homes. As well as providing quality homes and services we could help you to build a brilliant career.
Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.
Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Please note that this post is subject to a Basic Disclosure Criminal Records Check.