Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
We are seeking to recruit an experienced parking representations officer for 24 months to assist in the continuous improvement of our parking service. The post is based in London Bridge at our Tooley Street offices.
You will contribute to the achievement of quality customer care, including providing excellent customer service to our residents using your detailed knowledge of parking and traffic enforcement.
You will use your IT, people skills and knowledge to carry out a variety of activities including dealing with representations, parking appeals and customer complaints at other stages of the statutory process and providing feedback on issues raised to management and contractors.
To ensure that service targets are met and continuous improvement is achieved.
An essential part of the role is to keep up-to-date with knowledge of the legal framework surrounding parking and traffic enforcement including Government guidelines and statistical returns.
You will contribute to the achievement of quality customer care, including providing excellent customer service to our residents and vulnerable customers using your detailed knowledge of parking & traffic enforcement and relevant statutory procedures.
You will use your experience and knowledge to carry out a variety of activities including dealing with contracted Enforcement Agents (bailiff) and the Traffic Enforcement Centre in Northampton County Court.
An essential part of the role is to keep up to date with knowledge of the legal framework surrounding parking and traffic enforcement including Government guidelines and statistical returns.
Benefits and more information:
Interview date: 21 October 2022.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.