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This Vacancy has closed.

Resident Liaison Officer

  • Employer: Optivo
  • Reference: Ops/22/221716
  • Published: Mon 05/12/2022, 15:35 PM
  • Closing on: Mon 26/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £32,063 per annum
  • DBS Check: No
  • Location: Croydon

What you'll do

We have an exciting opportunity that has arisen for a Resident Liaison Officer to join a growing, customer and colleague focussed organisation as we prepare for our forthcoming merger with Southern Housing Group, planned for January 2023. Working within our dedicated Direct Services Team, you’ll be the main point of contact for residents in the delivery of estate services, planned re-investment and maintenance works and projects. You’ll confidently liaise with residents in the shaping of services and identifying their requirements, while managing complaints and analysing customer satisfaction and feedback.

This role is being offered on a 12-month fixed term contract / secondment working 36 hours per week. You’ll be given the opportunity to work from home 2-3 days a week, and the remaining days from our Croydon office.

What you’ll need

  • Excellent communication skills with the ability to communicate clearly and effectively both orally and in written reports.
  • The ability to communicate answers and solutions confidently to customers/colleagues face to face, by phone and by writing in customer friendly language.
  • The ability to establish appropriate working relationships with contractors and other staff.
  • Strong negotiating and influencing skills, with the ability to be persuasive and diplomatic while remaining independent.
  • The ability to empathise with customers and listen carefully.
  • The ability to manage a flexible and demanding workload to meet agreed targets and deadlines.

In your supporting statement, please address how you meet each of the above criteria providing real examples.

Closing date for applications: 26th December 2022 at 23:59

Please note, we will be reviewing applications and conducting interviews on an ongoing basis. We reserve the right to close the advert early so it is important that you submit your application as soon as possible.

What's in it for you

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

 

Downloads

  • Applicant Privacy Notice
  • Competency Grid
  • Guidance Notes for Applicants
  • Employer: Optivo
  • Reference: Ops/22/221716
  • Published: Mon 05/12/2022, 15:35 PM
  • Closing on: Mon 26/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £32,063 per annum
  • DBS Check: No
  • Location: Croydon

Vacancy Location