IT Service Delivery Manager | Euston, London

IT Service Delivery Manager

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – IT Service Delivery Manager

We’re looking for an experienced and motivated IT Service Delivery Manager to help drive our IT Service to be the best it can be for our residents and staff. You are proactive and confident in leading an IT Service Delivery function within Origin. This is a great opportunity for applicants who are looking to step into a role that is well positioned to make a big impact and has a high level of autonomy. This role calls for a high degree of initiative, judgement, and ability to motivate and inspire others to continually improve service. If you’re a practical thinker and do-er you’ll be able to plan and prioritise work, and adapt to change when necessary. As someone who wants to get ahead, we will help you develop a wide range of skills – we are a supportive team who values your professional development

What you’ll do

You will

Lead on our IT Incident, Request, Change, Service Transition and Escalation processes, ensuring high levels of performance in these processes. Provide accurate reporting and establishing service improvement activities when required.

Lead and direct the IT Service Delivery Team to ensure that service level agreements (SLAs) and operational level agreements (OLAs) are defined and delivered in accordance with key performance indicators (KPIs), whilst managing operations risks and issues related to the IT Service.

Co-ordinate vendor management ensuring regular account meetings take place, proactively monitor supplier performance against SLAs and other contractual requirements, highlight underperformances and ensure that suppliers take prompt corrective action.

What you’ll need

We’re looking for someone who has:

A solid background in Managing IT Service Delivery, with a track record of focusing on continual service improvement through reporting, trend analysis and service improvement plans.

Highly collaborative; you’ll need to demonstrate your experience of managing and developing a team.
Demonstrable experience of managing suppliers and related contracts as well as building relationships with key 3rd Parties to ensure services serve the needs of our customers and staff and that changes related to these services are managed effectively and robustly.
Be confident in budgeting, including forecasting and tracking of budgets related to IT Service spend, on an ongoing basis.

Our Values

Our core values are at the heart of how we work

Take the lead

Create energy
Build trust
Be generous
Stay grounded
Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% of your salary
Family leave, compassionate leave and enhanced maternity pay

Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme

Opportunities to join staff network groups
Refer a friend bonus

And there’s more ….click here to see our full list of benefits

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for IT Service Manager below.

Closing date for applications: Tuesday 11 April 2023

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

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