Market Services Officer
About Us:
12 Month Fixed Term Contract / Secondment Opportunity
Hackney’s multi award winning Markets, Shop Fronts and Street Trading Service manage and operate all of the Markets, Shop Front, Pavement and Street Trading activity across the Borough. Our street markets and trading sites reflect the borough’s vibrant & diverse communities and cultures and are integral to the borough's strong economic recovery.
With a wide ranging portfolio that includes an Indoor market operation, 6 large historic and successful markets dating back hundreds of years and over 30 micro markets or street trading sites and a host of other commercial activities and licensable operations across Hackney.
Our award winning service and markets are incubation hubs for start ups, pop ups, small businesses and entrepreneurs offering a wide range of quality goods, value for money and a meeting place for those much needed social interactions. Our Service has strong links with our local communities, food growing projects, small business owners, resident led start-ups and festivals organisers. As a leading operator in our field, Hackney’s Markets Service delivers a best in class service providing innovative ways to develop and operate markets and street trading activities in the borough.
Now is a fantastic time to join this service and play a part in the continued success and growth of a nationally recognised beacon borough who is leading the way for other local authorities in delivering economic stability, growth through successful markets and street trading operations. We are continually expanding and growing our portfolio and playing our part in increasing local employment and driving our local economy.
The Markets Service Officers will play a key role in supporting the Senior Markets Service Officers and the Markets and Street Trading Operations Manager to deliver and develop high quality, well-run Markets & Street Trading sites across the borough.You will be responsible for the delivery of a customer centric front line service. Proactively engaging with traders and the public to provide support, advice and interventions to ensure that compliance to licence conditions are effectively maintained. You will be there to drive occupancy of your designated trading pitches, ensure all repairs are reported and undertaken promptly and follow up to ensure they are executed to a high standard and ensure high levels of customer satisfaction is attained.
Day to day activities include carrying out licence inspections, processing and reconciling fee payments and income, managing waiting lists, providing advice and guidance, Selling the opportunities and benefits of street trading to prospective traders, ensuring quality and compliance, and undertaking initial enforcement action against any non compliance or anti-social behaviour.
Please note this role requires working every Saturday and Sundays and some evenings when required.
Your goal is to provide a right first time front line service to all of our Licence holders and ensure the effective licencing and compliance of the boroughs Markets and Street Trading function, so we are searching for individuals with retail expertise, who are proactive in recognising challenges and risks, as well as dealing with customers and complaints. You must have outstanding customer service skills as well as the ability to communicate with a variety of audiences. We are trying to increase our portfolio of Markets and Street Trading as well as save money through efficiencies and cost reductions, therefore you must be eager to bring strategic / service improvement ideas to the table.
Experience of delivering a consultative sales or service process and carrying out detailed inspections and assessments is essential. You will need to be self motivated with effective relationship management, interpersonal and negotiation skills and a strong team ethic to achieve their full potential in order to help make Hackney a better place for our businesses, residents and visitors.
There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.
When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.
This application process replaces a supporting statement.
Closing date for applications: 01 October 2023 (22:59)
Interview date: TBC
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk