An Excellent Opportunity…
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
We are a busy Contact Centre with a focus on providing a first class service to our residents and customers. We have an energetic team that thrives on delivering a range of services via phone, email and social media.
We have strong values, high standards and are very clear about the behaviours we expect at all times such as:
- A commitment to quality and being the best we can
- Treating our residents with compassion, dignity and respect
- Being responsible, sustainable and innovative in our work
- Having trust and respect for all members of our team and anyone else we work with
If you have customer service experience, are approachable and patient with a “can do” approach, have effective conflict resolution skills and believe your values and behaviours are on the same wave length as ours, we would love to hear from you.
Main Duties include: Providing advice, information and resolving enquiries at the first point of contact for a diverse community whilst working in a busy, fast paced environment covering a range of services and enquiry types. You will be delivering services via phone, email and social media and utilising various I.T systems to log and resolve enquiries. You will be supporting and encouraging customers in the use of self service options.
Customer service experience is essential as is the ability to communicate effectively both verbally and in writing. Confidence in navigating multiple I.T. systems and being able to explain information in plain, simple language is also necessary.
A patient, helpful and polite disposition is essential with a focus on providing a professional and caring service and getting it right the first time.
We will be asking candidates who are shortlisted to complete a test first. If you are successful, you will then continue with an interview after a short break on the same day.
Closing Date: 1 October 2023 (23:59)
Interview Date: w/c 9 October 2023
Location: Civic centre and other locations from time to time
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on email@example.com