Leasehold Consultations and Billing Manager
About Us
Homeownership Services manages 9,668 leasehold, shared ownership and freehold properties and has recently undergone a rebrand to provide a more holistic service.
This role has been created following a management level review, and will play a vital role in implementing strategic and operational improvements identified as part of the review.
This is an exciting time to join Homeownership Services with this role supporting the Head of Homeownership Services (Service Charges, Consultation and Income) in shaping the service to meet residents needs, recover from the effects of a cyber attack and ensure the service can respond to changes in the homeownership landscape.
To succeed in this role, the candidate must possess in-depth legislative knowledge affecting leasehold consultation and major works billing, exceptional people and relationship management skills with demonstrable experience of leadership, experience in systems, process and procedure development for increasing efficiency and accuracy.
There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.
When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.
This application process replaces a supporting statement.
Closing date for applications: 15 October 2023 (22:59)
Interview date: TBC
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk
Expiration Date: 04/11/2023