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This Vacancy has closed.

Passenger Assistant

  • Employer: Camden Council
  • Reference: 2591
  • Published: Wed 07/02/2024, 15:40 PM
  • Closing on: Fri 08/03/2024, 15:40 PM
  • Working Pattern: Term Time
  • Hours: PARTTIME
  • Salary: £10,000 - £14,999
  • DBS Check: No
  • Location: London

Starting salary: £13,905
Job Level: Level 1, Zone 3
Work Location: York Way Depot, Freight Lane, London N1C 4BE
Hours per week: 20 hours per week 
Contract type: X 6 Permanent/Part Time/Term Time Only 
Closing date: Monday 26th February 2024 at 23:59 
Interviews to be held: Friday 1st & Monday 4th March 2024
Alternative flexible working options available / open to discussion  

Please note as this is a term time only role you will work a 39 week year as opposed to a 52 week year. This means you’ll receive time off during the school holidays (October, February, May, half term, Christmas, Easter and 6 weeks in the summer).

About us 

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

About CATS

Camden Accessible Travel Solutions (CATS) is the Council’s in-house transport service. It is based within York Way Depot, in King’s Cross, London and sits within the Environment and Sustainability Directorate under Supporting Communities. The service is responsible for a wide range of transport related services including the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision and manages a range of concessionary travel schemes.

The role

The Passenger Assistant will be responsible for the safety and wellbeing of Transport users throughout the journey and handover. 

  • For those clients that have been identified, assist with dressing and emergency toileting, where required and assist into the vehicle.
  • To manoeuvre clients, with the help of a driver or escort, using the appropriate equipment and techniques, ensuring safe entry, travel and exit of transport at all times. This includes transfers via stairs etc. where reasonable and appropriate to do so. 
  • Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers. This includes physically assisting passengers with severe disabilities and/or varying medical conditions (particularly using tail-lifts), securing clients in seat using the requisite safety restraining system, and ensuring that all wheelchairs are correctly secured to the retaining mechanisms or securing points within the vehicle. 
  • Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control. 
  • To ensure that the necessary personal protective equipment and uniform are worn at all times required. 

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service.

About you

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

To be considered for this exciting opportunity the successful candidate must be have a basic level of literacy and possess substantial experience in a similar post. 

You will have demonstrable experience of working with Special Educational Needs children/Or Vulnerable Adults ranging from infancy to adulthood and working within a busy team within a demanding environment; working to distinct deadlines and timeframes for delivery of work. You will possess an in-depth working knowledge of applying sympathy, empathy and assertiveness to manage a cohort of children whilst being transported. The role requires excellent customer care skills, ensuring that the service is represented to the highest standards at all times. 

The ideal candidate will be adept at assessing and managing risk and have an understanding of safeguarding and child protection practices ensuring that all safeguarding policies and procedures are at the forefront of this role. 

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting communities, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Visit 'www.camdenjobs.co.uk/staff-benefits' to see full details of our benefits.

Additional information 

To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10394626/file/document?inline 

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile. 

We will only consider applications from candidates who complete a ‘Why Me – Supporting Statement’ and address the criteria outlined in the ‘About Me’ section of the Job Profile.

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website or copy and paste the below URL into your browser: https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG

  • Employer: Camden Council
  • Reference: 2591
  • Published: Wed 07/02/2024, 15:40 PM
  • Closing on: Fri 08/03/2024, 15:40 PM
  • Working Pattern: Term Time
  • Hours: PARTTIME
  • Salary: £10,000 - £14,999
  • DBS Check: No
  • Location: London

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