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Process and Investigations Manager

  • Employer: Camden Council
  • Reference: 2557
  • Published: Mon 19/02/2024, 15:40 PM
  • Closing on: Wed 20/03/2024, 15:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £50,000 - £74,999
  • DBS Check: No
  • Location: London

Starting Salary: £58,184
Job Level: Level 5 Zone 2
Work Location: 5 Pancras Square 
Hours per week: 36 hours per week
Contract Type:  Permanent
Closing Date: Monday 4th March 2024; 23:59
Interviews to be held: w/c 11th March 2024, 23:59
Alternative flexible working options available/open to discussion 

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

The role 
This an exciting opportunity for a Parking Process and Investigations Manager to join our team within Parking Operations.

As the Parking Process and Investigations Manager, you will manage a part of the service that is responsible for responding to all traffic and parking Penalty Charge Notice enquiries and challenges. You will have responsibility for the complaints, member’s enquiries and training functions of the service. You will be responsible for managing these parts of the service to deliver the highest standards of customer care. 

You will have responsibility for the strategic development of this part of the service and ensure that the service embraces the technological and legislative changes as and when they occur. 

This role will also be responsible for contract managing some medium to large external contracts which are key to the service outcomes. 

About you

We are looking for someone with excellent knowledge of parking and traffic legislation, with expertise in process and legal requirements. Excellent knowledge of the evolving technological landscape in traffic and parking management is also essential.

The right individual will also have excellent analytical skills and the ability to manage conflicting priorities and deadlines as well as experience of managing services and contracts related budgets

Excellent communication skills and the ability to build relationships that will enable you to work with a range of stakeholders across the organisation and within the local community to achieve common goals. 

For more information, please refer to the job profile.

This is a great opportunity, please apply!

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information 
To view the Job Profile, please click HERE or if you are  unable to open please click on the below link:

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10362806/file/document?inline

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

Inclusion and Diversity 
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neuro diverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments 
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neuro diverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

  • Employer: Camden Council
  • Reference: 2557
  • Published: Mon 19/02/2024, 15:40 PM
  • Closing on: Wed 20/03/2024, 15:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £50,000 - £74,999
  • DBS Check: No
  • Location: London

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