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Service Coordinator - Care Experienced

  • Employer: Camden Council
  • Reference: 2651
  • Published: Mon 19/02/2024, 15:40 PM
  • Closing on: Wed 20/03/2024, 15:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £30,000 - £39,999
  • DBS Check: Yes
  • Location: London

Starting Salary: £34,580
Job Level: Level 2, Zone 2
Work Location: Crowndale Centre 
Hours per week: 36
Contract type: Permanent
Closing date: Sunday 3^rd March 2024; 23:59
Interviews to be held: w/c 11^th March
Alternative flexible working options available / open to discussion

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

About us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The role

The purpose of the Service Coordinator is to support and enable services to deliver for the people of Camden in an efficient and effective way. 

We have recently changed the way that we work, so that we are more responsive to the needs of our customers and provide support that adds most value.  To help us deliver this, we require skilled Service Coordinators, to join our service to provide professional, proactive, flexible and customer focussed support service to the organisation.

Working in the Care Experienced Service, you will support and enable services to deliver for the people of Camden in an efficient and effective way.

You will ensure the professional delivery of established processes to support the organisation. Working closely with colleagues, you will work together to identify areas for improvement, ensuring that support remains appropriate for all service users. As a forward-thinking Council, we expect staff to embrace new technology to support service users, ensuring that the level of support offered is flexible and in line with Camden’s ways of working.

Ultimately, the role of a Service Coordinator enables services to meet their strategic objectives which enables the smooth running of functions that deliver for our citizens. 

This post will require a basic DBS check.

About you

You will be experienced in provided excellent customer and administrative services in a fast paced, citizen-focused environment. You’ll have the ability to develop good working relationships and demonstrate effective communication skills, written and verbal, with an ability to express issues in a clear and appropriate manner and work with a range of audiences.

You will be expected to show high levels of professionalism and be approachable, courteous, and helpful in the delivery of support. You will have the ability to work with minimum supervision, using problem solving skills and initiative to provide customer focused support service

You will also be able to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales, and deadlines of others. This role requires you to deal diplomatically and confidentially with a wider range of stakeholders internally and externally.

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

What makes us different.  Why choose Camden?

As part of Camden Council’s recruitment campaign, Children's Social Services are offering several new exciting opportunities for enthusiastic and committed people to join our dynamic, growing team. In Camden, we are deeply committed to serving the community and improving the lives of our residents, and we are proud that our Children's Services have been rated outstanding at the last OFSTED inspection. We value employee growth and one of the key advantages of working at Camden Council is the wide range of training and development programmes available to enhance your skills and knowledge.

Camden also offers competitive salaries and annual leave, membership of the local government pension scheme, and access to a variety of employee assistance programmes, to support the well-being of our workforce. Visit 'www.camdenjobs.co.uk/staff-benefits' to see full details of our benefits.

The Council's commitment to community service, inclusivity, sustainability and diversity makes Camdenan ideal choice for applicants seeking meaningful work in a supportive and progressive environment. 

Additional information

To view the job profile please CLICK HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10251029/file/document?inline 

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. 

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits'.

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,

  • Employer: Camden Council
  • Reference: 2651
  • Published: Mon 19/02/2024, 15:40 PM
  • Closing on: Wed 20/03/2024, 15:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £30,000 - £39,999
  • DBS Check: Yes
  • Location: London

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